Careers
BE PART OF OUR TEAM
OPPORTUNITIES FOR YOUR CAREER GROWTH
Technical Support Level II
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal and vendor teams.
Understanding the technical support problem severity level classifications.
Responding to call severity according to SLA response time.
Prioritize and manage several open issues at one time.
Ask customers targeted questions to quickly understand the root of the problem.
Prepare accurate and timely reports.
Ensure all issues are properly logged.
Document technical knowledge in the form of notes and manuals.
Back Office Representative
Provide operational sales support to the Product Managers.
Main duties are to work closely with the Product Managers.
Process and create customer quotations.
Manage and update the sales force customer database.
Ensure customers have pre and post-sales. support, customer query & escalation management
Provide support to the Product Managers in all sales and marketing activity.
Billing, Order processing experience.
With Computer Hardware Knowledge.
Good Communication Skills.
Excellent Computer and Multi-tasking Skills.
Keen to details.
BPO experience is an advantage but not a must
Senior Back Office
Send out a checklist to the client before the project commences.
Preliminary assessments of building applications when lodgement is received.
Prepare building approval document set.
Prepare standard notification letters to neighbors and councils.
Prepare determination and upload files to the Online Portal.
Prepare inspection report based on the inspection info provided.
Manage inspection requests.
Update report and checklist template as required.
Follow up with architects, relevant consultants, and councils to track the flow of correspondence as required.
Pre Sales Engineer
Maintain knowledge of market conditions and competitive activities.
Build relationships with our vendors, translate their needs and find solutions.
Create an opportunity pipeline and be responsible for the delivery of your annual targets.
Utilize CRM to ensure activities are documented properly, opportunities are forecast and recorded accurately.
Swiftly develop and retain an intimate knowledge of our cyber security vendors, the services that they offer, and how they are delivered.
Provide guidance, advice, and support to Sales Specialists and Account teams ensuring the most appropriate solutions to meet the client’s needs are presented.
Keep up to date on certifications across all key vendors and core technologies to ensure a high level of articulation of the value proposition to partners and identification of net-new opportunities.
Marketing Admin & Coordinator
Create marketing assets – Images, infographics, PDFs.
Managing the company’s social media platform and web advertising.
Monthly reporting on customer feedback (Recruiter Insider Platform).
Creating and managing a monthly newsletter for Clients and Candidates.
Creating sales presentations and PDFs.
Creating proposals.
Supporting Recruiters to build their personal brand online – LinkedIn.
Manage a customer database.
Researching topics for Blogs or content.
Prepare monthly marketing reports – Google analytics, Social media etc.
Accounts Assistant
Monitoring daily email communications and answering any queries.
Assist with AP & AR tasks.
Working with spreadsheets and preparation of reports.
Reconcile credit cards and bank statements as required.
Liaising with internal teams, clients, and suppliers.
Conduct investigation on variances and mismatch of documents.
Assist Finance manager on other AD Hoc tasks any other tasks deemed to be appropriate to the job role.
Accounts Payable
Update accounts payable and perform reconciliations.
Post and process journal entries to ensure all business transactions are recorded, if and when required.
Assist with reviewing expenses, payroll records etc. as assigned.
Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines, if and when required.
Update financial data in databases to ensure that information will be accurate and immediately available when needed.
Prepare and submit weekly/monthly reports.
Assist senior accountants in the preparation of monthly/yearly closings.
Assist with other accounting & operation projects for the wider team.
Account Manager
Answering calls and emails from new prospects and existing clients.
Qualifying new account leads.
Building and maintaining relationships with clients.
Working with new clients to introduce them to our platforms and services.
Assisting existing clients with administrative, accounting, and technical queries.
Developing new business across existing accounts.
Assisting the sales and marketing team as required.
Office Locations
Main Office: 3rd Level AL3 Holdings Bldg.
Visayas Avenue, Vasra Quezon City Manila, Philippine
Low rise 4 Storey Building with 24/7 security;
RFID access card and full generator set.
