Introduction
At ALI I.T. Support Services Inc., we recognize and respect the fundamental rights of all individuals to the privacy of their personal data. We are committed to the responsible and lawful handling of all personal information we collect and process. We strive to comply with the requirements of all relevant data privacy and protection laws, particularly the Data Privacy Act of 2012 (DPA) and its implementing rules and regulations. Our goal is to uphold our legitimate interests while effectively fulfilling our responsibilities as a trusted IT service provider.
General Provisions
This section outlines the provisions that apply to all individuals whose personal data we collect and process, regardless of their relationship with ALI I.T. Support Services Inc. Whether you are an employee, client, partner, or website visitor, these provisions govern how we handle your information. For details specific to your relationship with us, please refer to the corresponding sections that follow.
We collect personal information in various forms, including written records, digital materials, photographic and video images, and biometric data. Photographic and video images may include documentation of company events and security recordings captured within our premises. The information we gather is essential for providing our services, ensuring security, and complying with legal and regulatory requirements.
If you provide us with personal information that we did not request, we will assess whether we need to retain it. Unsolicited data that is not relevant to our business operations may be deleted or anonymized.
If you provide us with personal data of third parties (e.g., referrals or emergency contacts), you confirm that you have obtained their consent. We will handle their information in accordance with this policy.
We may use and disclose personal information in connection with legal processes and requests, to protect the rights, property, or personal safety of ALI IT Support Services Inc. and its stakeholders, to establish and exercise our legal rights or defend against legal claims, or as otherwise required by law.
Employee
We collect and process various types of employee information necessary for business operations. This includes personal details such as names, addresses, and dates of birth, along with employment records, including job titles, salaries, and performance evaluations. We also process payroll and tax information, as well as attendance and leave records.
Employee information is used to manage payroll processing, administer benefits, and evaluate performance. It also helps us comply with labor regulations and streamline internal human resources and administrative processes.
We may share employee data with government agencies to comply with regulatory requirements. Additionally, third-party service providers, such as payroll processors and benefits administrators, may have access to this information. In certain circumstances, we may also disclose employee data to legal authorities when required by law.
CLIENTS
We collect and process personal information from clients to provide and enhance our services. This may include contact details such as names, phone numbers, and email addresses, as well as business information like company names and industries. We also gather transaction records and service history.
Client information is used to deliver services, manage accounts, and process billing. It also helps us provide customer support, offer technical assistance, and send service updates or promotional communications.
We may share client data with third-party service providers, such as cloud storage providers and payment processors, to ensure smooth service delivery. In some cases, business partners involved in service implementation may also have access to client information. Legal authorities may receive client data when required by law.
We implement strict security measures to protect the personal information we collect. This includes using encryption and access controls to prevent unauthorized access, use, or disclosure. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.
Your Rights with Respect to Your Personal Data
You have the right to access and correct your personal information to ensure its accuracy. You may also request the deletion of your data, subject to legal or contractual obligations. Additionally, you have the right to object to data processing or withdraw your consent at any time. Upon request, you may obtain a copy of your personal information in a structured format, allowing for data portability.
Contact Us
If you have any concerns or inquiries regarding your privacy rights or this policy, you may contact our Data Protection Officer (DPO) at:
Email: dpo@alisupportservices.com
Phone: +63917-846-3282
Changing This Data Privacy Policy
We reserve the right to update this Privacy Policy at any time without prior notice. All changes will be posted on our website. You are encouraged to review this policy periodically to stay informed. Changes will take effect immediately upon posting.
